01. Understand the needs
Tell us the purpose of your enquiry, the location, timing and expected support. Families can describe everyday needs; partners can outline requirements; carers can explain their experience and availability.
02. Check the possibilities
We discuss whether the needs fit the proposed scope, what information is still needed and which matters require separate arrangements.
03. Agree the details
Before starting, agree tasks, dates, costs, contact people and the way necessary information will be shared. Questions should be resolved before commitments are made.
04. Keep arrangements up to date
Agree how to raise questions and report new needs. Additional tasks or different dates may require revised terms and confirmation of availability.